Store Policies

Shipping Policy

Shipping Restrictions

We must have a valid street address within the Continental United States to process your order. Sorry, we do not ship to PO Boxes, Rural Route addresses, Puerto Rico, Guam or any overseas locations due to our dedication of quality of our perishable products.  Please contact us about shipping possibilities to Alaska & Hawaii.

 

Shipping Dates

We ship any and all orders on Monday or Tuesday of each week only, with a shipping cut-off time of noon (CST), on these days to ensure that your product arrives fresh and without delays caused by weekends and/or holidays. Shipments may not be made immediately due to product availability, your shipment’s destination, or if your delivery date falls on/over a day (holiday) that will prevent your product arriving in good condition. If this is the case, we will attempt to contact you.

 

Delivery Method

Most of our products are shipped with a cold pack to prevent product spoilage.  Shipping cheese into warm and/or extreme climates is very challenging and is at your own risk.  The type of packaging is determined by the location of destination, the size of the order, the season of the year and the distance of travel.  However there may be times when shipping is just not recommended.  We will attempt to ship all of your order in one complete order.

 

Delivery Time / Charge

Delivery time should be within two days of the shipping date.  You will be contacted via email with your estimated date of delivery and tracking information.  Shipping charges are based on the shipping address and zip code as well as the total weight of your order plus packing materials.

 

Return / Refund Policy

If you are dissatisfied with your order for any reason, please contact us with your issue at:

Roelli Cheese Haus
15982 State Highway 11 Shullsburg, WI 53586
1.800.575.4372
1.608.965.3779
 
We will make every effort to try to resolve the problem with your order. However, we are not be able to accept returns for any food products, but  if our assessment deems it appropriate, we may issue you a credit or replacement. We will do our best to provide you with our best customer service!
 
Because of the perishable nature of our products it is our recommendation to monitor for the delivery of your order or orders placed as gifts for others. Please note that we are not responsible for shipping problems such as delays or refusal of delivery due to incorrect delivery name, address and contact phone number provided at the time of purchase.