Shipping Policy

We are currently NOT shipping from this site. Our shipping policy has not been removed in case we re-instate at a later date.

We must have a valid street address within the Continental United States to process your order. Sorry, we do not ship to PO Boxes, Rural Route addresses, Puerto Rico, Guam or any overseas locations due to our dedication of quality of our perishable products.  We also require a current phone number of the recipient, this allows contacting them if delays would occur.

Due to the perishable nature of our products, it is not recommended to ship during extreme heat seasons.  We will package our products appropriately, however we cannot guarantee the condition upon arrival.  Shipping perishables during a known weather event (hurricane, wildfires, floods, etc.), pandemic (Covid 19) or any time that transit could be interrupted to your destination is NOT recommended. We highly suggest contacting the recipient if you are shipping perishables as a gift and provide them with the tracking information and estimated delivery date.

 

Shipping Dates

We are currently NOT shipping from this site. We have not removed this section in case we re-instate at a later date.

Our products are shipped with a cold pack to prevent product spoilage.  Shipping days of the week are Mondays and Tuesdays only with the exception of holidays.  Shipping cheese into warm and/or extreme climates is very challenging and is at your own risk.  Perishable shipping is not recommended during extreme heat seasons, known weather events, pandemic or any time delivery disruption may occur during transit. The type of packaging is determined by the location of destination, the size of the order, the season of the year and the distance of travel.

 

Delivery Method

We are currently NOT shipping from this site. We have not removed this information in case we re-instate at a later date.

Our products are shipped with a cooler and cold pack in transit.  Shipping cheese into warm and/or extreme climates is very challenging and is at your own risk.  Perishable shipping is not recommended during extreme heat seasons, known weather events (hurricane, wildfires, floods etc.), pandemic or any time that transit could be interrupted to your location.  The type of packaging is determined by the location of destination, the size of the order, the season of the year and the distance of travel. Tracking numbers are provided at the time of shipping via the email provided with an estimated delivery date. The phone number provided on the order will be contacted in the event of a delivery delay.

 

Delivery Time / Charge

We are currently NOT shipping from this site. We have not removed this in case we re-instate at a later date.

Delivery time should be within two days of the shipping date.  You will be contacted via email with your estimated date of delivery and tracking information.  Shipping charges are based on the shipping address and zip code you provide as well as the total weight of your order plus packing materials.

 

Return / Refund Policy

We are currently NOT shipping from this site.

If you are dissatisfied with your order for any reason, please contact us with your issue at:

Roelli Cheese Haus
15982 State Highway 11
Shullsburg, WI 53586
1.800.575.4372
1.608.965.3779

We will make every effort to try to resolve the problem with your order. However, we are not be able to accept returns for any food products, but  if our assessment deems it appropriate, we may issue you a credit or replacement.

Because of the perishable nature of our products it is our recommendation to monitor for the delivery of your order or orders placed as gifts for others.  Perishable shipping is not recommended during extreme heat seasons, known weather events, pandemic or any time a disruption could occur during the delivery process.  Please note that we are not responsible for shipping problems such as delays or refusal of delivery due to incorrect delivery name, address and contact phone number provided at the time of purchase. We are not responsible for product that is shipped during times not recommended.