Shipping Policy

We must have a valid street address within the Continental United States to process your order. Sorry, we do not ship to PO Boxes, Rural Route addresses, Puerto Rico, Guam or any overseas locations due to our dedication of quality of our perishable products.

Due to the perishable nature of our products, it is not recommended to ship during extreme heat seasons.  We will package our products appropriately, however we cannot guarantee the condition upon arrival.  We highly recommend contacting the recipient if you are shipping perishables as a gift and provide them with the tracking information and estimated delivery date.  

 

Shipping Dates

Our products are shipped with a cold pack to prevent product spoilage.  Shipping days of the week are Mondays and Tuesdays only with the exception of holidays.  Shipping cheese into warm and/or extreme climates is very challenging and is at your own risk.  Perishable shipping is not recommended during extreme heat seasons. The type of packaging is determined by the location of destination, the size of the order, the season of the year and the distance of travel.  However there may be times when shipping is just not recommended. 

 

Delivery Method

Our products are shipped with a cold pack to prevent product spoilage in transit.  Shipping cheese into warm and/or extreme climates is very challenging and is at your own risk.  Perishable shipping is not recommended during extreme heat seasons.  The type of packaging is determined by the location of destination, the size of the order, the season of the year and the distance of travel.  However there may be times when shipping is just not recommended.  Tracking numbers are provided at the time of shipping via email with an estimated delivery date. The phone number provided on the order will be contacted in the event of a delivery delay.  

 

Delivery Time / Charge

Delivery time should be within two days of the shipping date.  You will be contacted via email with your estimated date of delivery and tracking information.  Shipping charges are based on the shipping address and zip code you provide as well as the total weight of your order plus packing materials.

 

Return / Refund Policy

If you are dissatisfied with your order for any reason, please contact us with your issue at:

Roelli Cheese Haus
15982 State Highway 11
Shullsburg, WI 53586
1.800.575.4372
1.608.965.3779

We will make every effort to try to resolve the problem with your order. However, we are not be able to accept returns for any food products, but  if our assessment deems it appropriate, we may issue you a credit or replacement. We will do our best to provide you with our best customer service!

Because of the perishable nature of our products it is our recommendation to monitor for the delivery of your order or orders placed as gifts for others.  Perishable shipping is not recommended during extreme heat seasons.  Please note that we are not responsible for shipping problems such as delays or refusal of delivery due to incorrect delivery name, address and contact phone number provided at the time of purchase.